Service & Support for ICP-MS customers

In addition to our comprehensive range of services and support for the ICP-MS instruments of the PlasmaQuant® MS series, Analytik Jena also continues the support for all Bruker / Varian ICP-MS instruments of the 810/820 and Aurora series. We manage all existing ICP-MS installations, including service contracts, supply of spares and consumables, maintenance and repairs, as well as application support.

With a successful integration of the Bruker ICP-MS specialists, further recruitment of international experts and a continuous training of the whole team of our Service & Support Center, we guarantee an optimal support, worldwide. 

The services of our Service & Support Center at a glance:

Application Support:

  • Expert advice on analytical methods and technologies
  • Implementation and optimization of your individual applications
  • Method development – tailored to your needs
  • An extensive training program with workshops, seminars, user trainings and product road shows. 

Technical Support: 

  • Equipment qualification to your requirements 
  • System examination and technical support by our service engineers 
  • Individual service contracts 
  • Documentation of actions performed by the service technician and safety tests in the device logbook 
  • Continuous software updates for contract customers 
  • Worldwide training of personnel and our sales partners

Your direct contact for all requests concerning ICP-MS service & support is icp-ms-service@analytik-jena.de

Please also use our Service & Support Contact Form for ICP-MS requests: ICP-MS Service & Support Contact Form

For the supply of spare parts and consumables please also write to icp-ms-service@analytik-jena.com

Service & Support ICP-MS

Direct service contact for requests concerning ICP-MS

+49 3641 77 7407+49 3641 77 7449icp-ms-service@analytik-jena.com

Application Support

ICP-MS

+49 3641 77 7141+49 3641 77 7449 support-ms@analytik-jena.com

All contacts