Service & Support for ICP-MS customers
In addition to our comprehensive range of services and support for the ICP-MS instruments of the PlasmaQuant® MS series, Analytik Jena also continues the support for all Bruker / Varian ICP-MS instruments of the 810/820 and Aurora series. We manage all existing ICP-MS installations, including service contracts, supply of spares and consumables, maintenance and repairs, as well as application support.
With a successful integration of the Bruker ICP-MS specialists, further recruitment of international experts and a continuous training of the whole team of our Service & Support Center, we guarantee an optimal support, worldwide.
The services of our Service & Support Center at a glance:
- Expert advice on analytical methods and technologies
- Implementation and optimization of your individual applications
- Method development – tailored to your needs
- An extensive training program with workshops, seminars, user trainings and product road shows.
- Equipment qualification to your requirements
- System examination and technical support by our service engineers
- Individual service contracts
- Documentation of actions performed by the service technician and safety tests in the device logbook
- Continuous software updates for contract customers
- Worldwide training of personnel and our sales partners
Your direct contact for all requests concerning ICP-MS service & support is ICP-MS-Service@analytik-jena.com
Please also use our Service & Support Contact Form for ICP-MS requests: ICP-MS Service & Support Contact Form
For the supply of spare parts and consumables please also write to ICP-MS-Service@analytik-jena.com